Frequently Asked Questions

Service FAQs

Q: How does the free diagnostic testing work?
A: It couldn't be easier, simply checkout our free diagnostic testing service > Package and send in your iPod > we test it and then give you an affordable quote on repair.

Q: What happens if I do not want to have my iPod repaired?
A: No problem, we will ship the iPod back to you with no extra charge.

Q: How long does the free iPod diagnostic testing take?
A: You will be contacted within 24 hours of receipt with a repair quote. If you would like to proceed with the repairs simply log into your account to make a payment.

Q: What is the turnaround time on repairs?
A: Most repairs are completed and shipped within 24 hours of receipt.

Q: What iPod Models do you repair?
A: We repair the following models: iPod 4th, 5th, and 6th Generations, the iPod Touch 1st and 2nd Generation, and the iPhone 2G, 3G, and 3Gs.

Shipping FAQs

Q: What is covered when paying the shipping for the free diagnostic testing?
A: The shipping cost is for return shipping only, you are responsible for packaging and sending your iPod to us.

Q: How long will shipping take?
A: All packages are shipped via UPS. Shipping generally take 3-5 Days.

Q: Can I request overnight shipping?
A: Yes, you can select overnight shipping at the end of the checkout procedure.

Q: Do you ship Internationally?
A: Yes, we ship anywhere in the world.

Q: What is your lost package policy?
A: All packages are insured for the current value, if a package is lost it will be replaced or a refund for the insured amount will be given.

Q: Can I ship my iPod to you without prepaying for return shipping?
A: Yes, if you would like to skip the online process, please include all contact info with your iPod. Shipping will be added to the price of repair.

Warranty FAQs

Q: How long is your warranty?
A: We are so confident in our expertise that we back all parts and labour with an industry leading 1 year warranty.

Q: What are the terms of your warranty?
A: Under warranty we will repair or replace any part(s) installed by us. Refunds will not be given on parts or repair work, however you may upgrade or trade-in your unit for a refurbished product from our catalog.