Find Items

First, you'll need to browse or search for the items you'd like to order. When you find an item or repair service that interests you, click the title or name of the item to see its product detail page.

Add Items to Your Shopping Cart

If you want to order an item, click the Add to Shopping Cart button on the product detail page. Use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

Proceed to Checkout

Take a moment to review all the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You'll be taken to the first page of the order form.

Create an Account

Click on the Continue button under New Customer. Here you will be required to create a user name and password. Associate a password with your account--when you come back to iRestore in the future, you can use the same shipping address you provided during this first order. Make sure you write your password down somewhere, so you remember it the next time you place an order.

Enter a Shipping Address

Tell us where you'd like to ship your order, and let us know if any of the items are to be gifts. (If so, we will not include an invoice).

Select a Shipping Method

Consider how quickly you'd like to receive your order, and choose a shipping method. If you are sending an iPod to us for repair you will be selecting the rate for return shipping.

Provide a Method of Payment

Next, let us know how you'd like to pay for your order. We accept VISA MasterCard, American Express, PayPal, and Money Orders. All orders must be prepaid. If you are paying with a money order your item will not be shipped until payment is recieved.

Review and Submit Your Order

Check the accuracy of all the information you provided, and make any necessary adjustments. When you're ready, click the "Place your order" button to submit your order. After you place your order, we'll send you a confirmation e-mail message. We'll send you another e-mail message at the time of shipment.

Track Your Order

If you'd like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here, you'll be able to change your mind about the particulars of your order without having to contact us.

How do I order your repair service?

If you do not know what is wrong with your ipod: Click "Free Diagnostic" and proceed to checkout. If you are a new customer you will be required to create an account, for information on how to do this please see "Create an Account" in the previous section. Once payment is made you will receive a confirmation email with shipping instructions. Next, carefully package your ipod and send it to the address provided in the confirmation email.
Once we receive your ipod, a technician will diagnose it and determine the problem. An email will then be sent with the diagnostic results and cost of repair. If you choose to have your ipod repaired we will collect payment and ship your ipod back to you the same day.
If you decline the repair your ipod will be shipped back with no additional charges. There are absolutely no hidden fees, you are only required to pay for shipping to and from our service centre .

If you know what is wrong with your ipod: Find your needed repair by browsing through our product inventory on the left side of the page. Select the repair and click the Add To Cart button. If you are a new customer you will be required to create an account, for information on how to do this please see "Create an Account" in the previous section.
Once payment is made you will receive a confirmation email with shipping instructions. Next, carefully package your ipod and send it to the address provided in the confirmation email.
Once we receive your ipod, a technician will carefully install the orderer part. Your ipod will then be packaged and shipped back to you the same day.

What should I do after an order is placed?

After you have completed the payment process, print your confirmation email. Package your iPod along with the confirmation print out and ship it to:
iRestore
3404 West End Ave
Suite 200
Nashville, TN 37203